Written by Andy Goodman, Group Director of Design Strategy at Fjord
At the heart of the Subscription Economy lies the “Subscription Experience.” This covers every touchpoint between you and your subscriber: marketing campaigns, billing & invoicing, sales and customer success interactions. But the most important interaction is the one that occurs directly between the subscriber and your product or service.
Andy Goodman, Group Director of Design Strategy at Fjord (part of Accenture Interactive) and his team work with companies to re-imagine the relationship that their customers have with their products and services.
Read on to find out:
- What the future holds for this all important customer touchpoint.
- Understand the Zero UI paradigm.
- And why it’s important.